Ordered before 5 PM on weekdays? We'll ship your order the same day (unless otherwise stated). PostNL delivers Tuesday through Saturday, usually within 24 hours of Chaperon's delivery.

Did PostNL say your package was delivered, but it wasn't? Don't worry! If the address you provided is correct and your neighbors haven't received anything, your package will most likely be delivered in the coming days or perhaps even at a Pick-up Point.

If you haven't received your package after a week of receiving this notification, please send us a message! We'd be happy to look into it for you.

* During the holidays
Due to the busy times at our company and our shipping partners, in some cases it may take longer than you are used to before you receive your package.